Legal

Privacy Policy

Last updated 3 October 2026

Who we are

This website is operated by Tawline Fencing & Gates (“we”, “us”, “our”), a fencing and gates business run by Tony Allen and based in Barnstaple, Devon. We are the controller of the personal information described in this policy.

Contact: tony@tawlinefencing.co.uk · 07395 674650.

What information we collect

We collect only the information you choose to give us:

  • Enquiry form: your name, phone number, email address, the service you are interested in and the message you write.
  • Phone, email and WhatsApp: your contact details and the content of your messages when you get in touch.
  • Technical data: basic information such as your IP address, browser type and the pages you visit, collected by our website and hosting in the normal course of serving the site.

How we use your information

  • To reply to your enquiry and provide a quote.
  • To carry out and manage work you have asked us to do.
  • To keep records, including for accounting and legal obligations.
  • To keep the website secure and working properly.

We do not sell your personal information and we do not use it for automated decision-making.

Our legal basis

We use your information because it is necessary to respond to your request or to take steps before and during a contract with you, because we have a legitimate interest in running and securing our business, and where the law requires us to keep certain records.

Who we share it with

We only share information where needed to run the website and our business, for example with our website hosting provider and email services, and with accountants or professional advisers where necessary. We may disclose information if the law requires it.

Google reviews

Our Reviews page displays customer reviews from Google using a third-party plugin (Trustindex). Loading that content may involve your browser connecting to Trustindex and Google servers, which may process technical data such as your IP address under their own privacy policies.

Cookies

This website and its plugins may use cookies or similar technologies to make the site work, remember preferences and display third-party content such as Google reviews. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

How long we keep your information

We keep enquiry details for as long as needed to deal with your request and any resulting work, and then only as long as necessary for legitimate business, accounting or legal reasons. If you ask us to delete your details earlier we will do so unless we are required to keep them.

Your rights

Under UK data protection law you have the right to ask for access to your personal information, to have it corrected or deleted, to restrict or object to our use of it, and to ask for it in a portable format. To use any of these rights, contact us using the details above.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Links to other sites

Our website may link to other websites. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Questions about this page?

Call Tony on 07395 674650 or email tony@tawlinefencing.co.uk.